Packing and pickup help.
Your first collection
Pack your everyday laundry securely, empty pockets and check care labels. Have it ready at your recorded handoff point during your chosen window. Solo is every two weeks, Regular is every week, and Family is twice a week on two fixed weekdays, unless you reschedule. Follow your agreed building/resident handoff instructions; do not assume unattended collection.
Your SundayHero reusable bag and tag are supplied with your first returned load. For first-pickup bag arrangements, call us before collection if you need help.
Everyday wash, dry and fold
Specialty care and ironing are excluded. Ask us before packing anything that needs special treatment. We do not promise stain removal or a particular supplier treatment without checking it.
Weight and extra laundry
We tag and weigh your bag after collection. Any accepted weight above remaining allowance is quoted at RM5/kg for your exact approval/payment before processing. A larger load cannot override safe route capacity.
Return and repeat pickup
Your laundry usually returns within about 48 hours of collection. Keep the supplied reusable bag/tag for subsequent pickups. Your next pickup follows your agreed routine. We'll notify you beforehand. Your subscription renews monthly until you cancel.
Report a service issue
Please report a missing or damaged item within 48 hours of your recorded return. Call or WhatsApp us with the order reference, item details and available photos or receipts. A coordinator reviews any rewash, refund or compensation; none is automatic. Late reports and higher claims can still be reviewed, and your statutory rights are unaffected. Read the claims policy.
Call or message SundayHero
When reporting a delay, missing/damaged item or payment problem, include your order reference and keep the bag/receipt evidence. We will review the issue with you; a message link is not a completed refund or claim.